Operational Support

We provide experienced Database Administrators and Software Developers to a leading provider of billing and operational management solutions, helping them meet their customers' evolving needs. Our team successfully reduced their backlog of support tickets by 70% within a year, significantly improving operational efficiency. Additionally, we provide training for new staff, ensuring they develop the necessary skills to build redundancies within the organization. Knowledge sharing is at the core of our approach, fostering a sustainable and collaborative partnership with our client.

Key Features:

• 24/7 system monitoring and support
• Database optimization and maintenance
• Performance tuning and troubleshooting
• Regular system updates and patches
• Backup and recovery management